Quality assurance begins with your initial design. Throughout the manufacturing process, we adheres to strict procedures. You'll receive the highest possible product quality in accordance with ISO 9001:2000 standards. Our quality standards are ultimately a reflection of our peoples’ eagerness to continually improve - and you'll benefit from that commitment.

CERTIFICATION ISO9001 (Lic # QEC21343)

WH Williams & Sons Pty Ltd specialises in the provision of a full range of metal fabrication services to its clients whilst maintaining the highest ethical, safety, environmental and professional standards.

The objectives of the company are to:

1. Provide exceptional service and reliability.
2. Provide quality workmanship by committed and trained personnel.
3. Operate at competitive rates for short run and urgent work using only the highest quality materials.
4. Operate to the satisfaction of our clients, the industry regulators and our staff.
5. Provide these services in a professional and ethically responsible manner.

To achieve these objectives and satisfy the expectations of clients, the company is totally committed to implementing and maintaining the Integrated Business Management System which is based on AS/NZS ISO 9001:2000 and which incorporates the requirements of AS/NZS 4801:2001 in relation to Occupational Health and Safety. See also Policy Statement for OH&S.

There are many benefits of implementing a Quality Certification System - both internal and external:

1. Enhanced reputation that creates new business opportunities in domestic and export markets
2. Continuous improvement of business performance through ongoing certification audits
3. Improved staff morale through quality performance
4. Assurance that risk management strategies are in place
5. Improved bottom-line through increased efficiency, reduced waste and better utilisation of resources.

Quality problems arising in various areas are to be identified and solved with speed, professional efficiency and economy. We shall focus our resources, both technical and human, towards the prevention of quality deficiencies to satisfy the organisational goal of "right first time...every time". To ensure that these ideals are met, a formal system of Continual Improvement is in place. Formal and measurable quality objectives have been set by management and are regularly reviewed.

The successful operation of the system relies upon the co-operation and involvement of personnel at all levels. Our commitment to quality will ensure the continued success of our company and the satisfaction of clients, the regulators and staff.

The Business Systems Manager is authorised to ensure that the requirements of this Integrated Business System are implemented. Any problems that cannot be resolved between departments or personnel shall be brought to my attention for final resolution.